One Alpha
- OneAlpha Basic User Guide
- What is OneAlpha and what are its core functions?
- Can the robot cause liquidation beyond margin (negative balance)?
- What is significance testing?
- Does the robot close positions automatically?
- Plain Language Explanation of Trading Terminology
Company Information
- Commission Settlement Rules
- Total Registered Users and Daily Active Users (DAU)
- Platform Token Issuance Plan
- Proof of Reserves (PoR) and Verification
- Official Website and Secure APP Download Channels
- Official Social Media Channels
Point System (OBE)
- 1:1 USDT OBE Conversion – FAQ
- Point System FAQ
- What is OBE?
- How can I earn OBE points?
- When does OBE point accumulation start?
- When can I claim my OBE points?
About the Crypto-Currency
- What is a cryptocurrency exchange?
- What does “decentralized” mean in crypto?
- What is the main purpose of blockchain?
- What product does OneBullEX offer?
- How can I make money with OneBullEx?
- Why should I choose OneBullEx as my cryptocurrency exchange?
300 SPARTANS
Account Registration & Login
- Testflight Download Guide
- iOS Download Guide
- Age eligibility
- Geographical Restrictions on Registration IPs
- Email Restrictions for Registration
- Why am I not receiving the registration verification code?
Account management & binding
- How can I change my phone number?
- How can I change my registered email address?
- Why can’t I receive the email verification link?
- Why can’t I receive SMS verification codes?
- Is your platform required KYC or do you guys need KYC?
- How long does it take to update my contact info?
Account Closure & Data Privacy
- How do I permanently close my account?
- Why was my account closure request rejected?
- Can I reopen a closed account?
- How do I control my communication preferences (emails, alerts)?
- How do I export my transaction history before closing my account?
- National Restrictions on KYC Certification
Security & 2FA
- How do I disable 2FA?
- How do I enable Google Authenticator?
- How do I back up my 2FA settings?
- Maximum Failed Password Attempts and Lockout Duration
- What is 2FA and why is it important?
- Why is my 2FA code not working?
Access Restrictions
- Why is my account temporarily frozen?
- Why can't I withdraw funds from my account?
- How long will my account remain restricted?
- Can I close my account while it’s restricted?
- What should I do if I’m locked out of my account?
- What happens if my account is under a compliance review?
Funds Deposits & Withdrawals
- List of assets
- Fiat features
- How to deposit?
- What are the withdrawal fees?
- Support for Bulk Deposits？
- Can I deposit fiat currency to my account?
Support & Communication
- How can I contact customer support?
- How do I give feedback or file a complaint?
- Is phone support available?
- What’s the average response time for support tickets?
- How do I check the status of my support request?
- Where can I find announcements and service updates?
Future Guide
- How to handle order disputes?
- What to do if you encounter system bugs (unable to close positions, no response after closing positions, abnormal transactions, abnormal slippage, abnormal forced liquidation, etc.)?
- Contract V1 Experience Fund FAQ
- Contract Fees
- OneBullEx Futures 2.0 Live Trading Test Rules and Participation Guide
- What is future trading?
Spot
- What is spot trading?
- What trading pairs are available?
- How do I start spot trading?
- Can I cancel an open order?
- What is the minimum trade amount?
- Fees for Order Cancellation