Hello, in order to verify the order problem for you faster and more accurately, please provide the following information to the online customer service to help you verify the problem:
- A detailed description of the problem you encountered (including time, operation, abnormal performance, etc.);
- Screenshots of historical positions (please frame the corresponding positions you have objections to if any);
- Screenshots of historical orders (please frame the disputed orders if any);
- Screenshots of historical orders (please frame the relevant order records if any).
After receiving your complete information, we will verify and follow up on the processing for you as soon as possible. Thank you for your cooperation.
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