I. Basic Information
What is the OneBullEX Mastercard?
The OneBullEX Mastercard is a virtual payment card service launched by OneBullEX. After activating the card, users can bind it to platforms such as WeChat, Alipay, Apple Pay, and Google Pay for payment transactions, subject to the support of third-party payment platforms and card networks.
Is the OneBullEX Mastercard a virtual card or a physical card?
The OneBullEX Mastercard is a virtual card; no physical card is currently available.
What type of card is the OneBullEX Mastercard?
The OneBullEX Mastercard is a virtual Mastercard issued in Hong Kong, with funds in the card settled in USD.
Is the OneBullEX Mastercard a credit card?
No. The OneBullEX Mastercard is mainly used for spending the balance within the card and does not support credit line overdrafts.
How many OneBullEX Mastercards can a user apply for at most?
Each user can apply for a maximum of 1 OneBullEX Mastercard.
Is KYC required for the OneBullEX Mastercard?
Currently, no KYC is required to apply for the card. Please refer to the page display and actual review results for details.
What information is required to apply for the OneBullEX Mastercard?
An email address is required for card application. Please ensure the email is genuine, accurate, and capable of receiving notifications.
II. Application and Card Issuance
How do I apply for the OneBullEX Mastercard?
Users can complete the application by following the card issuance tutorial:
What is the card issuance fee for the OneBullEX Mastercard?
The card issuance fee is 30 USDT.
Is a recharge required to activate the card after issuance?
Yes. After the first card issuance, a recharge of 20 USDT is required to activate the card. This amount does not include the card issuance fee.
Is there a recharge fee for the first activation recharge?
The recharge fee is waived for the first activation recharge.
Where can I view my card details after successful issuance?
Users can view the card number, expiration date, CVV (security code), and other information on the OneBullEX Mastercard / My Card page. Please refer to the actual page display for details.
What should I do if my application fails or I cannot activate the card?
Please contact online customer service and provide your UID, application time, page screenshots, and error messages. Customer service will conduct further verification.
III. Regional Restrictions
Does the OneBullEX Mastercard have regional restrictions?
Yes. Regional restrictions may involve card issuance restrictions or usage restrictions. Please refer to actual card issuance results, page displays, transaction results, and platform risk control review results for details.
Do unsupported regions mean I cannot apply for the card, or cannot use it?
It may involve either card issuance restrictions or usage restrictions. For specific restriction scopes, please refer to actual card issuance and usage results.
IV. Recharge Information
How do I recharge the OneBullEX Mastercard?
Users can click "Transfer In" on the OneBullEX Mastercard / My Card page to recharge.
Currently, only transfers from the Funding Account are supported. If your assets are in the Spot Account or other accounts, you need to transfer them to the Funding Account first.
Recommended path:
Spot Account / Other Accounts → Funding Account → My Card → Transfer In
Which currencies are supported for recharging the OneBullEX Mastercard?
Currently, only USDT recharges are supported.
What currency will the funds be in after recharging?
After a successful recharge, the funds will be converted to USD balance in the card.
What is the recharge exchange rate for the OneBullEX Mastercard?
The recharge exchange rate is 1 USDT = 1 USD, with no exchange rate spread.
Is there a fee for recharging the OneBullEX Mastercard?
Yes. The recharge fee is 2%.
How is the recharge fee deducted?
The recharge fee is deducted using the internal deduction method.
For example, if you recharge 100 USDT, 98 USD will be credited to the card, and 100 USDT will be deducted from the Funding Account.
What is the minimum recharge amount?
The minimum recharge amount is 15 USDT.
What is the maximum single recharge amount?
The maximum single recharge amount is 100,000 USDT.
How long does it take for a recharge to arrive?
Recharges on business days are usually instant. Non-business days, system processing delays, or network settlement may cause delays. Please refer to the page display for details.
Can I withdraw funds back to the exchange after recharging the OneBullEX Mastercard?
No. After funds are recharged to the OneBullEX Mastercard, withdrawals back to the exchange are not supported.
Is it possible to transfer from the OneBullEX Mastercard to other bank cards?
No. The OneBullEX Mastercard does not support transfers to other bank cards at this time.
Does the OneBullEX Mastercard support ATM withdrawals?
No. The OneBullEX Mastercard is a virtual card with no physical card available, so ATM withdrawals are not supported.
V. Spending Information
Can the OneBullEX Mastercard be used for direct card swiping?
No. The OneBullEX Mastercard is a virtual card and must be bound to third-party payment platforms before use.
Which platforms can the OneBullEX Mastercard be bound to?
Currently, it can be bound to third-party payment platforms such as WeChat, Alipay, Apple Pay, and Google Pay.
Am I guaranteed to successfully make a payment after binding to a third-party payment platform?
Not necessarily. Whether binding or payment is successful depends on third-party payment platform rules, merchant types, regional restrictions, card network rules, risk control reviews, and card balance.
Can the OneBullEX Mastercard be used for online or offline purchases?
Yes, but only after binding to third-party payment platforms. Whether online or offline, merchants must support international card payments.
Can the OneBullEX Mastercard be used for purchases outside Hong Kong?
Since the OneBullEX Mastercard is issued in Hong Kong, when used outside Hong Kong, the relevant third-party payment platforms or merchants must support foreign exchange payments.
What spending scenarios does the OneBullEX Mastercard support?
It can be used in scenarios that support international card payments or third-party payment platforms, such as online shopping, offline payments, membership subscriptions, automatic renewals, and recurring billing.
Does the OneBullEX Mastercard support subscription billing?
Yes, but you must ensure sufficient card balance and that the merchant, third-party platform, and card network support such transactions.
Does the OneBullEX Mastercard support pre-authorization transactions?
Yes, it supports pre-authorization scenarios such as hotels, car rentals, and deposits. Actual hold amounts, release times, and settlement results are subject to merchant and card network processing results.
What situations may prevent the OneBullEX Mastercard from being used for payments?
Common reasons include:
- Insufficient card balance
- Merchant does not support international card payments
- Platforms or merchants outside Hong Kong do not support foreign exchange payments
- Third-party payment platform does not support binding or using the card
- Restricted spending regions or merchant types
- Transaction triggers risk control
- Abnormal card status
- Network, system, or network maintenance
- Exceeding transaction limits
VI. Fees and Exchange Rates
Is there a fee for each transaction with the OneBullEX Mastercard?
Yes. Each transaction incurs:
0.5 USDT authorization fee + 0.5% transaction fee
Will fees be charged even if a transaction fails?
Yes. As long as a transaction authorization is initiated, whether successful or failed, a 0.5 USDT authorization fee will be charged each time.
What happens when the card balance is insufficient?
Insufficient balance may cause payment failure. Even if the payment fails, a 0.5 USDT authorization fee will still be charged each time.
What happens if the card is overdrawn?
If multiple failed authorizations cause the card to become overdrawn and reach a certain amount, the card may be frozen. Users will need to repay the overdue amount before the card can be used again.
Are there any other fees besides the authorization fee and transaction fee?
There may be. Third-party payment platforms, merchants, acquiring institutions, or card networks may charge additional fees. Please refer to the actual deduction page and third-party rules for details.
Are the fees charged by third-party platforms collected by OneBullEX Mastercard?
No. Fees are charged by WeChat, Alipay, Apple Pay, Google Pay, merchants, acquiring institutions, or card network service providers.
How is the exchange rate calculated for transactions?
The OneBullEX Mastercard settles funds in USD. If the transaction currency is not USD, conversion will be based on international exchange rates, card organization rules, or card network settlement rules.
Why does the transaction amount differ from the actual deducted amount?
Possible reasons include exchange rate conversion, third-party platform or merchant fees, card network settlement differences, pre-authorization amounts, partial refunds, or partial settlements.
VII. Refunds and Disputes
Where will purchase refunds be returned?
Refunds will be returned to the OneBullEX Mastercard balance.
How long does it take for a refund to arrive?
Refund arrival times are typically 7 to 30 business days, subject to merchant processing progress, third-party platform rules, and card network settlement results.
Will the authorization fee be refunded after a purchase refund?
No. The authorization fee incurred at the time of the transaction will not be refunded.
Why might the refund amount differ from the original transaction amount?
Possible reasons include exchange rate differences between the transaction and refund dates, non-refundable third-party fees, card network settlement differences, partial refunds from merchants, or non-refundable service fees.
Is there a dispute fee or chargeback inquiry fee?
There may be. If a transaction enters dispute, chargeback inquiry, or abnormal handling processes, related fees may apply. The current reference fee is 35 USD per case, subject to actual processing results.
VIII. Limits Information
What are the limits for the OneBullEX Mastercard?
Current reference limits are as follows:
Type |
Limit |
Per-transaction spending limit |
250,000 USD |
Daily spending limit |
500,000 USD |
Monthly spending limit |
1,000,000 USD |
Single recharge limit |
15～100,000 USDT |
Actual limits may change based on account status, card status, regional restrictions, merchant types, third-party platform rules, card network rules, and risk control review results. Please refer to the page display and actual transaction results for details.
What happens if I exceed the limits?
If a recharge or transaction exceeds the limits, the transaction may fail or be rejected.
Does the card support overdraft spending?
No. The OneBullEX Mastercard does not support overdraft spending. Users must ensure sufficient card balance.
IX. Statements and Records
How do I view my OneBullEX Mastercard transaction records?
Users can view recharge records, transaction records, fee records, refund records, and other information on the OneBullEX Mastercard page.
How do I view recharge records?
Users can view recharge records on the OneBullEX Mastercard page. For specific record types and display content, please refer to the actual page display.
How do I view fee records?
Users can view relevant fee records on the OneBullEX Mastercard page. Please refer to the actual page display for details.
X. Security and Abnormalities
How do I keep the OneBullEX Mastercard secure?
Do not disclose the card number, expiration date, CVV (security code), verification codes, or other sensitive information to anyone.
What should I do if the OneBullEX Mastercard information is leaked?
If you suspect card information has been leaked, stop using it immediately and contact online customer service as soon as possible.
Can the OneBullEX Mastercard be frozen or replaced?
Users can actively freeze the card.
Why can't I use my OneBullEX Mastercard for payments?
Possible reasons include insufficient balance, merchant not supporting the card, third-party platform restrictions, regional restrictions, risk control reviews, abnormal card status, network or system maintenance, or exceeding limits.
What information should I provide after a payment failure?
It is recommended to provide:
- UID
- Card number
- Screenshots of failure or error messages
What information should I provide if my recharge does not arrive?
It is recommended to provide:
- UID
- Recharge time
- Recharge amount
- Screenshot of the recharge record on the OneBullEX Mastercard page
- Whether the page shows "Processing" or "Failed"
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