What to do if the page freezes and clicks are unresponsive when placing an order, after ruling out the situation of no prompt?

Check if the network connection is stable, you can try switching WiFi / mobile data and then re-operate;

For the APP side, you can restart the APP and try again; for the Web side, you can clear the browser cache, close irrelevant plug-ins and then refresh the page and try again;

If you still cannot operate, please provide the device model, APP / browser version number and operation screen recording to the online customer service for further troubleshooting.