OneBullEx has completed a full technical review and investigation regarding the temporary interruption in candlestick chart data display for Futures V1 between 17:30 and 20:00 on April 23, 2026 (UTC+0).
We sincerely apologize for the impact this issue may have had on the trading experience of some users. To protect users’ rights and interests, OneBullEx will complete the calculation and distribution of relevant compensation within 3 business days. Compensation will be processed based on each user’s actual affected situation.
Our technical team has further optimized the relevant system protection, data monitoring, and emergency response mechanisms to enhance overall system stability and reduce the risk of similar issues recurring.
If you have any questions regarding this incident, please contact OneBullEx official customer support.
Thank you for your understanding, trust, and support.
OneBullEx Team
April 24, 2026
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